thinkmoney
Moving a fintech org to a new, modern tech stack and mobile app
thinkmoney provides no-nonsense banking for everyday people. There are no credit checks, no bank charges, no financial jargon, and a proprietary smart budgeting tool that does the heavy lifting for their customers to help them improve their financial standing and credit rating.
The challenge
thinkmoney’s ambitions for growth were severely hampered by an ageing, constraining, third-party-managed tech stack and mobile app.
Due to an aggressive timeline and the scale of the task to effectively build a new bank for their 90,000+ customers from the ground up, Hyperact were brought in to help them bolster their internal product development capability and rapidly instil focus and best practice across several teams.
How we helped
Providing a dozen practitioners - a mix of seasoned product and engineering experts - we quickly worked to understand the scope and user needs of the platform, before creating a value–based roadmap to keep everyone aligned and ensure that we unpicked the riskiest assumptions first.
Working in two-week sprints, we collaboratively designed, tested, and built various elements of their new banking platform, including integrations with their new core banking provider and key functionality within their mobile app, utilising a stack of AWS, Go, and React Native.
Our partnership with thinkmoney remains ongoing, as we continue to support them with designing and delivering features and improvements to increase their market share, delight their customers, and enable their transition to an in-house team.
"Embarking on the delivery of a new component architecture platform was a monumental undertaking for thinkmoney. Recognising the scale of the project, we were fortunate to partner with Hyperact who played a crucial role in shaping our platform’s success.
“Hyperact assembled a dynamic team of experts, and their commitment and expertise were instrumental in helping us understand the platform’s scope and user needs. Our shared values and work ethic ensured seamless integration between teams, leading to outstanding results!"
Outcomes
During our time working with thinkmoney, we have helped:
- Launch an entirely new banking platform and mobile app by a challenging deadline
- Deliver an improved customer experience, posting NPS and CSAT scores above the industry average
- Establish a best-practice product development culture
- Build a resilient, modern tech stack with 100% uptime
- Improve and focus systems observability
- Increase release frequency whilst decreasing release complexity
- Fulfil requests for additional product engineering practitioners within an average of 7 days
50%
Reduced support call volume by 50%
4.8
Increased app store rating to 4.8 and 4.7
- Fintech
- Team augmentation
- Product delivery
- React Native
- Go
- AWS