Dstny Automate

Supporting global SaaS leader, Dstny Automate, to improve and grow their flagship product and bring two new products to market.

The challenge

Dstny Automate (formerly Qunifi) is an award-winning SaaS provider of unified communications software. Owned by Dstny, a European leader in cloud communications, their products enable close to a million business users, globally, to connect their business phone lines with the likes of Microsoft Teams and Zoom.

With the user base of their flagship product, Call2Teams, growing rapidly and plans to bring two new products to market, Dstny Automate needed an experienced product partner to help bring focus, instil best-practice, and respond quickly to changes in the market.

How we helped

• Provided Product Managers, Delivery Managers, and Product Designers to work in blended teams, alongside the client and other suppliers
• Distilled, prioritised and centralised value-based, ‘now-next-later’ roadmaps
• Limited work-in-progress and increased focus on flow and quality
• Defined and instilled a standard product development process, centred around continuous discovery and delivery
• Conducted holistic user experience reviews and regular user research sessions
• Created user journeys, service blueprints, design systems, and interactive prototypes
• Led improvements to the stability, speed, and quality of their release process
• Fostered a culture of online collaboration, knowledge management, and sharing
• Assisted with the recruitment of full-time employees

"Hyperact have been a godsend. They’re experts in their field, work as true members of the team, and deliver with consummate professionalism - a fine and rarely found balance. I would highly recommend them to anyone looking to create or augment their strategic and tactical product capabilities and capacity."

Jeannie Arthur
Chief Product Officer, Dstny

Outcomes

During our time working with Dstny Automate, we helped:

• increase release frequency
• bring two new products to market: Carrier Automate & Converge
• discover Dstny group's upcoming fixed mobile convergence (FMC) product
• fill new roles with an average of 9 days turnaround, from request to start date
• support the growth of the Call2Teams user base from 650k to over 800k
• improve the stability and user experience of all products, reducing issues, downtime, and increasing customer satisfaction
• reduce technical rework and debt
• discover and deliver market differentiating features, supporting the acquisition of new customers
• drive the adoption of a new product development process
• improve ways of working and product maturity
• hire of 3 full-time replacements

• SaaS
• Telecoms
• Team augmentation
• Product discovery
• Product delivery
• Consulting
• React
• .NET
• Azure